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Help Desk Specialist - Sede, Firenze

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Join Starhotels and become part of our Headquarter Team, in the heart of Florence.
As Help Desk Specialist, you are responsible for providing first/second-level technical support to internal users of the organization. This role includes troubleshooting hardware and software issues, providing remote and on-site assistance, managing requests through the ticketing system and by phone, and configuring IT devices.

Your responsibilities include:
  • Support in maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation.
  • Provide support to internal users through the IT Help Desk ticketing system and by phone.
  • Undertake data network fault investigations in local and wide area environments using information from multiple sources.
  • Support in securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • Support and administer firewall environments in line with IT security policy.
  • Report network operational status by gathering and prioritising information and managing projects.
  • Upgrade data network equipment to the latest stable firmware releases.
  • Configure routing and switching equipment, hosted IP voice services and firewalls.
  • Provide remote support to on-site users during installation.
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation.
  • Undertake capacity management and audit of IP addressing and hosted devices within data centres.

The ideal candidate should possess:
  • Excellent knowledge of Windows, macOS, and the main mobile operating systems (iOS/Android).
  • Familiarity with TCP/IP networks, DNS, DHCP, and cybersecurity concepts.
  • Experience in using ticketing tools.
  • Good knowledge of Active Directory systems.
  • Good knowledge of Citrix environment and VDIs management.
  • Good knowledge of the Microsoft Office package.
  • Excellent communication skills and the ability to work in a team.
Additional skills (nice to have):
  • Experience with virtualization environments (e.g., VMware, Hyper-V).
  • Basic knowledge of scripting (e.g., PowerShell, Bash).
Exceed expectations revealing:
  • A unique personality and a true passion for IT and hospitality.
  • Ability to perform analysis, define new processes to improve services for our teams.
  • Excellent communication and analytical skills, with the ability to make data-driven decisions.
Embrace global diversity by speaking:
  • Italian – fluently
  • English – fluently
  • Additional languages are a plus.
Unlock a world of benefits including:
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.

Embrace growth with:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.
 

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