Guest Service Agent/Concierge - Helvetia & Bristol - Firenze

Do you love relate with customers? Would you like to work in a growing Hotel company? Then this could be the job for you!
The post holder we are looking for will be a key point of contact for our Guests throughout their stay with us. He/she will be providing them with exceptional arrival, stay and departure service experience by being an active member of our front office team.

You will be expected to perform the following tasks to the highest standards:
  • Perform all check-in and check-out activities as well as other related tasks
  • Provide information and guidance services for a wide variety of Guest enquiries
  • Process and deliver messages for Guests
  • Stay updated on all hotel services as well as on the daily guest requests and special events
  • Ensure standard and safety compliance around the lobby and at the front desk area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
To successfully fit this role, you will be expected to have the following characteristics:
  • Previous experience working in a similar role, preferably in Deluxe Hotels 
  • Positive attitude and good communication skills
  • Ability to anticipate and resolve challenges / complaints
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area
  • Knowledge of Opera

Language requirements:
  • Italian – mother tongue
  • English – fluent
The knowledge of additional languages will be highly regarded.
Starhotels is an Italian hotel business founded in 1980 in Florence, where our Headquarter is located. The company today has 29 hotels located in the heart of 14 extraordinary Italian locations as well as international cities such as London, Paris and New York.
By joining our staff, you will have the opportunity to work in an international and dynamic environment. You will become part of a large company focused on customer service and making guest experience unforgettable, a company that believes in people and in fostering talent. Teamwork, professionalism and dynamism are part and parcel of our philosophy.
Are you up for the challenge? We would like to hear from you and welcome you as our newest team member soon!



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