Guest Relations Agent - Rosa Grand - Milano

As Guest Relations Agent you will act as first point of contact for our Guests throughout their stay with us. You will be providing them with exceptional arrival, stay and departure service experience by being an active member of our front office team.


As Guest Relations Agent you will be expected to perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Perform all check-in and check-out activities as well as other related tasks
  • Provide information and guidance services for a wide variety of Guest enquiries
  • Process and deliver messages for Guests
  • Stay updated on all hotel services as well as on the daily guest requests and special events
  • Manage the VIP interactions, assuring prompt and effective service delivery and follow up
  • Monitor and follow up on all feedback provided by our Guests on TRUST YOU
  • Ensure standard and safety compliance around the lobby and at the front desk area
  • Act in accordance with policies and procedures when working with front of house equipment and property management system


As a Guest Relations Agent at our properties and to successfully fit this role, you will be expected to have the following characteristics:

  • Knowledge of Opera constitutes a mandatory requirement
  • Positive attitude and good communication skills
  • Ability to anticipate and resolve challenges / complaints
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area
  • Knowledge of the hotel products and services


Language requirements:

  • Italian - mother tongue or very fluent
  • English – fluent
  • French – fluent
  • Knowledge of other languages will be reason of preference




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