Guest Relations Agent - Rosa Grand - Milano

Do you love to relate with customers? Would you like to work in a growing Hotel company? Then this could be the job for you!

Starhotels is looking, for its Hotel Rosa Grand in Milano, part of our “Collezione”, for a person that, as Guest Relations Agent, will be the main contact between hotel and customers.
Our Guest Relation Agent will help guests to have a fantastic stay with a perfect service experience by being an active member of our front office team.

As Guest Relations Agent you will be expected to perform the following tasks to the highest standards:
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Perform all check-in and check-out activities as well as other related tasks
• Provide information and guidance services for a wide variety of Guest enquiries
• Process and deliver messages for Guests
• Stay updated on all hotel services as well as on the daily guest requests and special events
• Manage the VIP interactions, assuring prompt and effective service delivery and follow up
• Monitor and follow up on all feedback provided by our Guests on TRUST YOU
• Ensure standard and safety compliance around the lobby and at the front desk area
• Act in accordance with policies and procedures when working with front of house equipment and property management system

As a Guest Relations Agent at our properties and to successfully fit this role, you will be expected to have the following characteristics:
• Knowledge of Opera constitutes a mandatory requirement
• Positive attitude and good communication skills
• Ability to anticipate and resolve challenges / complaints
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Knowledge of the hotel products and services

Language requirements:
• Italian - mother tongue or very fluent
• English – fluent
• French – fluent
• Knowledge of other languages will be reason of preference

 

Starhotels, a leading private, Italian hotel company in the upscale and upper scale & luxury markets, with 29 hotels located in the heart of the top Italian cities, London, Paris and New York, for a total of 4,100 rooms, aims to be synonymous with the excellence of Italian hospitality, offering an impeccable service that excels at anticipating the guests’ wishes and exceeding their expectations, allowing them to select the hotel best suited to their needs, choosing between the company’s two brands.

The prestigious Starhotels Collezione – icons of style in the most beautiful cities in the world – stand out for their strategic positions, sophisticated design and bespoke services. These 12 fascinating historic residences, each vaunting a strong character, offer memorable experiences. Starhotels Collezione properties are located in New York, Paris, London, Milan, Rome, Florence, Venice, Siena, Trieste and Vicenza.

The Starhotels Premium hotels, situated in the heart of the most beautiful Italian cities, like Milan, Rome, Florence, Naples, Turin, Genoa, Bologna, Parma and Bergamo, are characterized by a distinct and contemporary style and by an excellent, welcoming service able to convey an intangible sense of well-being to their guests.


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