Complex General Manager - The Gore, The Pelham, The Frankiln - London

We are looking for an experienced, enthusiastic and motivated manager to take the position of  Complex General Manager for our three iconic London Hotels: The Gore, The Pelham and The Frankiln.

Reporting into the Cluster General Manager – Starhotels Collezione, the Complex General Manager will be a passionate leader with the ability to inspire, motivate, and support the team in order to exceed the Complex commercial goals. The ideal candidate will have high standards when it comes to guest experience, understand luxury and take ownership and pride in your work.

The Ideal candidate must possess the following characteristics:

•    Strong experience in all operations areas of the hotel
•    Financial acumen
•    Very good understanding of Sales, Marketing and Revenue Management
•    International experience
•    Proven experience in Luxury Hotels and environment

The desirables for the role are:

•    Knowledge of Luxury Travel Networks (Virtuoso, Signature, FHR)
•    Experience in luxury boutique hotels
•    Knowledge of US Leisure Market and personally travelled to US for commercial purposes
•    Prior Cluster/Complex experience
•    Experience in F&B Operations
•    Experience in liaising with owners
•    Knowledge of Italian language

If you are a skilled GM ready to embrace our core values of Passion to Perform, People Development, Integrity and Social Responsibility, Ownership and Commitment, Dynamism and Embrace Change, we want to hear from you.


Starhotels, a leading private, Italian hotel company in the upscale and upper scale & luxury markets, with 29 hotels located in the heart of the top Italian cities, London, Paris and New York, for a total of 4,100 rooms, aims to be synonymous with the excellence of Italian hospitality, offering an impeccable service that excels at anticipating the guests’ wishes and exceeding their expectations, allowing them to select the hotel best suited to their needs, choosing between the company’s two brands.

The prestigious Starhotels Collezione – icons of style in the most beautiful cities in the world – stand out for their strategic positions, sophisticated design and bespoke services. These 12 fascinating historic residences, each vaunting a strong character, offer memorable experiences. Starhotels Collezione properties are located in New York, Paris, London, Milan, Rome, Florence, Venice, Siena, Trieste and Vicenza.

The Starhotels Premium hotels, situated in the heart of the most beautiful Italian cities, like Milan, Rome, Florence, Naples, Turin, Genoa, Bologna, Parma and Bergamo, are characterized by a distinct and contemporary style and by an excellent, welcoming service able to convey an intangible sense of well-being to their guests.



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