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Booking Agent - Hotel Rosa Grand, Milano

Join Starhotels and become part of the Booking Team as Booking Agent at our Hotel Rosa Grand in the heart of Milan.
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:
  • Mastering the art of efficient phone conversations.
  • Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
  • Turning inquiries into successful contracted business deals.
  • Identifying and pursuing promising sales leads with precision and enthusiasm.
  • Responding to all guests in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
  • Delivering prompt and efficient service that maintains the highest standards while adding a touch of warmth.
  • A passionate commitment to delivering exceptional customer experiences.
Exceed expectations revealing:
  • A unique personality and a true passion for hospitality.
  • Familiarity with Opera PMS for efficient operations.
  • Excellent communication skills.
  • +2 years’ experience as Booking Agent
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
Embrace global diversity by speaking:
  • Italian – fluently
  • English – fluently
  • Additional languages are a plus.
Unlock a world of benefits including:
  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Performer Management Program.
Embrace growth with:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.

 

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